Complaints and claims

We're sorry you've had an unpleasant experience with us. 

 

​Please note, that all our flights are non-refundable as declared in the terms and conditions you have agreed to upon booking a flight. However, in case of a cancellation or a delay you might be eligible for a compensation or a refund. Refunds will be distributed automatically to you. 

 

If you have any problems with your refund or would like to claim compensation for a delay, please contact us using the complaints and claims form below, and we will get back to you shortly.